Sodexo Agreement

The Cardholder agrees to enter all disputes regarding a transaction or entry into the Card Account within 15 days from the date of the transaction or the introduction for notification to Sodexo, failing which all transaction and card account entries are considered correct and accepted by the Cardholder. The cardholder may inform Sodexo in writing (cardsupport.in@sodexo.com) or through the after-sales service (contact numbers: 1800 267 3030 / 1800 103 3030). Sodexo will do a thorough investigation and come back with the results, and our results will be final and conclusive. If the Sodexo Meal Pass is moved/stolen or lost, the cardholder must immediately report it to Sodexo by calling the after-sales service (contact numbers: 1800 267 3030 / 1800 103 3030) to block the card. The cardholder can also block the Sodexo Meal Pass by registering on the cardholder`s portal (sodexo.in/users/#manage-card) or via the SODEXO-ZETA APP. Blocking the card this way is the best way to minimize potential losses. Sodexo is not responsible for any losses due to misuse of the card. Sodexo replaces a card with a credit available on the blocked card only at the request of the cardholder registered after authentication. Such a replacement would result in a fee that will be communicated to the cardholder in the welcome letter and the request to replace the card will only be met when these fees are made from the credit of the card. The Cardholder must notify Sodexo in writing (consumer@india.sodexo.com) within 15 days from the date of the relevant transaction (1800-267-3030 / 1800-103-3030) or immediately notify the After-Sales Service in the event of irregularities or discrepancies in card account transactions/information on an account statement provided to the Cardholder. We will immediately conduct a thorough investigation and cancel the results, and our results will be final and conclusive. If Sodexo does not receive information to the contrary within 15 days, it believes that billing and transactions are correct. 13.6 In case of request or need for support, the customer can write to us under: client@india.sodexo.com or call: 1800 267 3030 / 1800 103 3030 or visit: sodexobenefitsindia.com In case of request or support, the consumer can write to Sodexo under: Client@india.sodexo.com or call: 1800 267 3030 / 1800 103 30301 or visit: sodexobenefitsindia.com.

In the event of an incorrect transaction, the consumer must notify Sodexo of the event within 3 days of the transaction, failing which the consumer would be liable. We will immediately conduct a thorough investigation and cancel the results, and our results will be final and conclusive. If Sodexo does not receive information to the contrary within 3 days, it believes that the testimonial and transactions are correct. (i) for any loss or misuse of the Card, (ii) for any interruption of card service, (iii) for the quality, safety, legality or any other aspect of the food and non-alcoholic beverages purchased by a distributor with the Card. If a merchant does not cash the card or provide special offers to other credit card holders, please notify customer service at 1800-267-3030 / 1800-103-3030 or write to us at consumer@india.sodexo.com (toll share) to report the incident immediately…